FAQs
Orders
How do I track my order?
You can track your order through USPS services. Your tracking information should be emailed to you once the order is processed. You will have the option to sign up for tracking your package via the Shop app immediately after check out. Right below this option, you will also be able to sign up for order updates through text messages.
What if I am missing part of my order?
We are sorry for the inconvenience. Please follow check the following:
- Your confirmation email(s). If your order will be sent in multiple packages, you will be sent confirmation emails that correspond to the number of packages being sent. You will also receive the same number of tracking emails.
- The invoice or receipt. If you received everything on the invoice, the rest of your order will arrive separately with an additional invoice.
If you are still missing an item that does not fall within the categories above, please contact us. Be sure to provide your order number and the names of items missing.
How do I know if you received my order?
After the order is placed, you will be directed to an order confirmation message that will provide your order number. You will also be sent an email that contains the same information. Once the order is processed, you will be sent an email providing your tracking number.
Can I make changes to my order?
You can not make changes to your order once it has been placed.
Can I cancel my order?
Once the order has been placed, you will be unable to cancel it since we begin processing as soon as possible.
Can I exchange an item?
Unfortunately, we are not allowing exchanges at this time.
What do I do if I receive an incorrect or damaged item?
We are sorry that you’ve experienced this. Please send us a message with your order number, the name of the item you were supposed to receive, and any additional details. If you would like to return an item, please read our Refund Policy.
Shipping
When will my order be delivered?
You can check for estimated arrival times by tracking your order through USPS services. Your tracking information should be emailed to you once the order is processed. You will have the option to sign up for tracking your package via the Shop app immediately after check out. Right below this option, you will also be able to sign up for order updates through text messages.
Do you ship internationally?
We currently do not offer international shipping.
Do you ship to PO Boxes?
We currently do not ship to PO Boxes. Please use an alternative shipping address.
Can you ship to a different address other than my billing address?
Yes, your package can be shipped to an alternative address; however, this is needs to be done at the time of checkout. When you are on the ‘Payment’ page during checkout, scroll down to the ‘Billing address’ section. Click the option ‘Use a different billing address’ and fill out your information.
Returns and Refunds
What is your return policy?
We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. Please contact us at yleahrose@gmail.com to submit a return request. Once a return is requested, you will be sent instructions on how to begin the process. Items sent back to us without first requesting a return will not be accepted.
Your item must be in the same condition that you received it: unworn/unused, tags attached, and in original packaging. You’ll also need to include the receipt or proof of purchase. You are responsible for any damages due to improper packaging.
Please note that you are responsible for the return shipping cost unless the product received was a mistake on Y'Leah Rose's behalf. (i.e. wrong item)
When will my return be processed?
You will be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.
Technical
How do I create an account?
You will have the option to create an account during checkout. You can also click on the ‘Account’ button in the top right corner. You will be taken to the login page where the ‘Create account’ button can be found.
How do I change my saved email address?
Send us a message stating that you would like to change your email on file. Please include your new email address that you would like to use. We will send a welcome message to your new email.
How do I reset my saved password?
Send us a message stating that you would like to change your password. We will send you an email instructing you on how to reset your password.
What do I do if I forgot my password?
On the login page, select “Forgot your password?’ and type in your email on the next page.
How do I change my saved address?
Log in to your account. Click on ‘View Addresses’ under Account Details. On the next page, click ‘Add a New Address’, fill out the form, then hit ‘Add Address’.